Legal

Terms & Conditions

Last updated: June 2026

1. About us

Assists VA Ltd ("we", "us", "our") is a virtual assistant and operations support business registered in England and Wales, operating from London, UK.

Contact: hello@assistsva.co.uk  |  assistsva.co.uk

2. Services

We provide virtual assistant, admin, PA, and operational support services as agreed between us prior to commencement of work. The specific scope of services will be confirmed in writing (by email or WhatsApp) before work begins.

We reserve the right to decline any work that falls outside our area of expertise or conflicts with our values.

3. Fees and payment

Our fees are as quoted at the time of engagement. All prices are in GBP and exclusive of VAT unless otherwise stated.

• Ad-hoc work is charged at the agreed hourly rate
• Monthly retainer packages are invoiced at the start of each month
• One-off project fees are agreed in advance and invoiced upon completion or in agreed instalments
• Payment is due within 14 days of invoice unless otherwise agreed in writing
• Late payments may incur interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998

4. Cancellation and notice

• Ad-hoc work may be cancelled at any time before commencement. Work already started will be charged at the pro-rata rate
• Monthly retainers require 30 days' written notice to cancel
• One-off projects cancelled after work has begun will be charged for time already spent

5. Confidentiality

We treat all client information with the strictest confidentiality. We will not disclose any confidential information about your business, clients, or operations to any third party without your express consent, except where required by law.

Where requested, we are happy to sign a Non-Disclosure Agreement (NDA) before commencing work.

6. Intellectual property

Any work created by Assists VA Ltd on your behalf (documents, content, graphics, etc.) becomes your property upon full payment of the associated invoice. We retain the right to reference the type of work completed for portfolio or marketing purposes, without disclosing any confidential information.

7. Liability

We take care to deliver work to a high standard. However, Assists VA Ltd shall not be liable for:

• Any indirect, consequential, or special loss arising from our services
• Errors arising from incomplete or inaccurate information provided by the client
• Delays caused by circumstances outside our reasonable control

Our total liability in connection with any engagement shall not exceed the total fees paid by you in the preceding three months.

8. Holiday and absence cover

We aim to give as much notice as possible of planned absences. Where required, a trusted associate may provide cover to ensure continuity of service. Any associate working on your account is bound by the same confidentiality obligations.

9. Client responsibilities

To enable us to provide the best possible service, clients agree to:

• Provide clear, timely instructions and information
• Respond to queries within a reasonable timeframe
• Make payment by the agreed due date
• Not request work that is unlawful, deceptive, or harmful

10. Governing law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to these terms

We reserve the right to update these Terms & Conditions at any time. The current version will always be available on our website. Continued engagement after any update constitutes acceptance of the revised terms.

12. Contact

If you have any questions about these Terms & Conditions, please contact us at hello@assistsva.co.uk.